Returns & Refunds Policy

We want you to love your purchase from To the Well and Back. Because all of our products are made to order, our return policy is as follows:

Damaged or Defective Items

If your item arrives damaged, defective, or significantly different from what was shown on our website, please contact us within 14 days of delivery at info@tothewellandback.com with:

Your order number
A photo of the damaged or defective item
A brief description of the issue

We will gladly send a replacement or issue a full refund at no additional cost to you.

Wrong Item Received

If you received the wrong item, please contact us within 14 days of delivery and we will arrange for the correct item to be sent to you.

Change of Mind

Because our products are made to order and printed specifically for you, we are unable to accept returns for change of mind, wrong size selection, or incorrect shipping address provided at checkout. We encourage you to double-check your order details before completing your purchase.

Refund Processing

Approved refunds will be processed within 5–7 business days and returned to your original payment method.

Questions?

Please reach out through our Contact page for any concerns about your order.

Returns & Refunds Policy